Inform

In the first instance, we aim to meet you face-to-face to develop an understanding of your business. What are your business goals? What are the requirements of your customers, and how do they prefer to pay? Which payment methods will help serve them best? We carry out market research and competitor analysis to understand where your business currently fits, and which payment methods are most widely used. If you have existing ways to process non-cash payments, we look at the associated fees and the features and integrations provided. With this information, we can define areas that need improvement and where we can add value.

Plan

Expanding on our initial research, we create a proposal that includes a detailed brief, technical specifications and a timeline. Planning is often a collaborative process and we encourage our clients to give their input so that our plans are tailored as closely to their requirements as possible.  Where a client gives us free reign, we use our expertise in payment processing to create a plan that fits your desired outcomes with competitive pricing.

Match

Now that we understand your business and have an agreed brief, the process of improving the way you take payments can begin. We match your brand with platforms that help you take non-cash forms of payment including debit and credit card online, over the phone, via mail order and in store. We also help brands take payments via cutting-edge technologies such as Bitcoin and other cryptocurrencies.

Where a variety of platforms exist for the same type of cashless payment, we recommend options that allow you to take these payments at a fraction of the cost of PayPal, although we often recommend PayPal as an option in conjunction with other platforms.

Integrate

Our web team use their expertise to integrate payment processing code into your website. We also offer support and training for your staff to use other payment platforms including card machines, and virtual web-based terminals to allow for telephone and mail orders.

Effective integration can result in a smoother customer experience, and give your customers the opportunity to use mobile solutions such as Apple Pay and Android Pay which are becoming increasingly popular.

Manage

Although payment processing itself does not require much direct management, it does require technical support to be on hand to look after customers if any issues arise.

We have a 24/7 technical support team based in the UK that provide assistance and technical help when required.