Inform

In the first instance, we aim to meet you face-to-face to develop an understanding of your business. What are your business goals? What are your obligations, legally and to your customers? How can telecoms help you to serve them? Using this information, we start to understand which telecoms services can best help to add value to your business while meeting your legal obligations.

Plan

Expanding on our initial research, we create a proposal that includes a detailed brief, technical specifications and a timeline. Planning is often a collaborative process and we encourage our clients to give their input so that our plans are tailored as closely to their requirements as possible.  Where a client gives us free reign, we use our expertise to create a telecoms solution that serves your customers and helps your business achieve its goals. Our plan ensures that your staff can connect with your customers and connect to the services they need to serve your customers properly.

Build

Now that we understand your business and have an agreed brief, we can start to build your bespoke telecoms solution, with the intention of helping your brand serve its customers better. The intention with every solution is to facilitate communication as effectively as possible – your customers should be able to get to their desired department quickly, and your staff should be able to serve them efficiently and positively. With an increased focus on cloud-based services, a modern telecoms solution should be futureproof and ready to accommodate increases in the required bandwidth that these services may use.

Our telecoms team are proficient in a range of modern telecoms technologies including hosted VoIP and SIP-based phone systems, the latest business mobiles including iPhone and Android devices, dedicated Internet connectivity and data cabling up to CAT7.

We work with a variety of the UK’s leading telecoms providers including BT, Vodafone, TalkTalk, O2 and EE to find a solution that is competitively priced and capable in your geographical areas.

Deploy

We work closely with you to ensure that the deployment of your bespoke telecoms solution is as smooth as possible. We have a focus on ensuring minimal downtime, and maximum benefit from day 1 of the deployment.

Structured rollout plans are set in place for every client, with a promise to manage the deployment from placing the initial order through to the services going live. Our telecoms services are usually deployed in businesses that are already operating, so a strategy with minimal disruption is vital to keep staff and customers in touch.

For businesses that need more capability to answer calls, we offer call handling services that can serve any calls left unanswered and pick up any calls made outside of your working hours.

Manage

Building and deploying your telecoms is just the start of the process. Our UK-based support team is set up to support you 24 hours a day, 7 days a week.

Our bespoke support contracts ensure that your telecoms are constantly maintained and that any issues are dealt with proactively. As new technologies emerge, we stay in contact with you to ensure the process of continuous improvement is maintained, and we recommend suitable services based on how your telecoms solution is used by your staff and customers.