We see each service as part of a bigger picture to help brands connect with their customers.
A mix of great ingredients can create something even greater than each ingredient on its own.
We call this The Digital Cocktail.
1 part telecoms
A dash of managed live chat
Top up with regular web maintenance
Garnish with call handling
Imagine you own a famous bar in the Northern Quarter, Manchester.
A potential customer wants to know if you have a free table for food. They give you a call but your staff are busy and can’t answer. Your website works but the menu hasn’t been updated since last year and they can’t book a reservation.
There seems to be no way for your potential customer to find out, except to travel and physically walk in – for some potential customers, this lack of service is enough to try somewhere else.
PW Media can help you move forward. With a combination of a basic business phone system, managed live chat, and web design including an integrated booking system, your potential customers can stay informed and make a reservation even if every member of staff is busy.
We can make sure that up-to-date web content keeps visitors informed, and any overflow calls can be answered by a call handling service so every potential customer can have the Last Word with you, rather than another bar or restaurant.
1 piece e-commerce
1 tsp payment processing
50ml SEO & PPC
Add phones to taste
Your shop needs to accelerate its online sales. You occasionally do online sales on Amazon and Etsy, but now you want to take it to the next level. The customers that find you on Amazon and Etsy love your products, but you don’t love the fees that you have to pay for listing and selling your products on their platforms.
PW Media have the answers. We can build bespoke e-commerce sites that feel distinctly yours. We make sure your online shop is built to show off your products exactly how you want to, and you have full control over pricing and promotions. The cost of selling an item is now significantly lower with PW Media’s payment solutions, and you can accept Apple Pay, Android Pay and even Bitcoin for some of your super tech savvy customers.
With integrated live web chat, potential customers browsing your site can get answers to their questions quickly. What if they fancy a good old-fashioned phone call? Our hosted phone system supports multiple calls, and call queuing for when there aren’t enough staff to take all of the calls at once. When callers are in the queue, you can educate and excite them by telling them about special offers via your on-hold messaging.
1 part mobile
1 part phone system
25ml of web design
Sprinkle with hosting and synergy
You’re a start-up company. You and your co-founders have the next big thing, but it’s early days and you don’t have a fixed office yet.
To get your first customers and attract potential investors, you need to let them know you mean business.
You’ve approached traditional telecoms companies so that you can have a proper landline number but they want you to pay expensive installation fees… you don’t even have an address to install the line in yet!
PW Media can get you connected. Our hosted phone system works well on 4G and 5G, and we encourage our customers to put our phone app on their smartphones. We can provide you with SIMs and smartphones if needed. This allows you to put traditional landline numbers including 020, 0161 and 03 onto your mobile, and give that office presence even if you’re currently working out of cafes and co-working spaces.
When you get the office, the hosted phone system can move with you. In the meantime, PW Media can design and host a modern website perfect for your start-up company. Simple.